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Happy Holidays 2013 & What to expect in
2014...
Dear Clients
& Partners,
First
& foremost, we would like to take this opportunity to say Thank You
for your continued loyalty and support and to wish you good health, wealth,
and happiness in the New Year. We value our relationship with you
and we hope that you see us as an extension of your Practice.
As
you know, 2013 brought significant challenges to the Behavioral Health
industry with the first significant coding change in decades. We
received helpful information in advance on these changes from many of
you and we combined your input with formal industry websites to
develop step-by-step processes for all TheraManager users to
follow. I think this was a great success and is indeed the
model we continued following in our recent emails on
PQRS. We will follow this model into 2014 with the
new industry challenges that are upon us (detailed below).
Just
to recap some other important TheraManager developments from 2013:
1.
Release Notes now accompany each new release, with a clear list of
updates
2.
Releases get thoroughly tested in advance, both internally and
by beta-testing clients
3.
We now run through a comprehensive training checklist with
all new clients
4.
We moved the TheraManager Cloud into a HIPAA-specialized
secure data center
5.
More than 40% of TheraManager clients nationwide
have migrated to our Cloud
and
no longer need to manage IT, data security, program updates,
backups, etc.
6.
We've developed support specialists within our team, leading to
faster resolutions
Randy - General Product Training & Support
Lorin - PQRS; Meaningful Use; Patient Portal;
Non-Cloud (Office) Installs
Boris - Programming Updates; Database-Related Matters
Russ - Cloud Conversions & Access;
Printers; Client Contracts; Support Escalations
Ashish - Accounting & Finance
7.Thanks
to the above steps, we've experienced a significant reduction
in support calls
8.
Introduction of the TheraManager Client Referral Program (detailed
below)
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